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Associate Resettlement Case Officer


Associate Resettlement Case Officer Jobs – 4 Positions

United Nations High Commissioner for Refugees (UNHCR)


UNOPS Vacancy Announcement

Vacancy Notice No.: IICA/KEN/KKM/21/005



Initially up to 31 December 2021

Reporting Date

01 August 2021

Type of Contract

International ICA


Sub Office Kakuma

Organizational Context
Overall Operational Context

The vast majority of refugees in Kenya are from Somalia, followed by refugees from South Sudan, Ethiopia, Sudan and the Democratic Republic of Congo. The Republic of Kenya has acceded to the 1951 Convention relating to the status of Refugees and its 1967 Protocol as well as the 1969 OAU Convention and has ratified various other international instruments protecting human rights. In December 2006, Kenya enacted its first refugee legislation, the Refugees Act of 2006. Although the 1951 Convention holds a contracting State responsible for according to refugees, lawfully staying on its territory, the right to choose their place of residence and to move freely within its territory, Kenya has since the early 1990s practiced a policy of encampment which obliges the majority of refugees to remain within the confines of UNHCR-administered refugee camps. Although the Act does not indicate specifically whether refugees shall be required to reside in these designated areas, it provides for legal sanctions against those who contravene the Act by residing, without authority, outside camps in urban areas. Between 2012 and 2014 the Kenya authorities implemented the encampment policy very strictly through implementation of two ‘Relocation Directives’ as well as part of the Usalama Security Operation.

Kakuma refugee camp and Kalobeyei Settlement are host to over 200,000 refugees of various nationalities. In September 2017, the Protection Unit in Kakuma was restructured paving way for the establishment of a Solutions Unit which consists of Resettlement, Voluntary Repatriation and Complementary Pathways. The limited access refugees have to local and national economic activities, combined with a very poor resource base constitute serious constraints for refugees to attain any level of self-sufficiency, let alone local integration. This situation has also being heightened by the recent announcement by the Kenyan Government to close refugee camps in Kenya. Following this announcement, UNHCR is continuing to engage authorities to ensure that any decisions allow for suitable and sustainable solutions to be found and that those who continue to need protection as refugees are able to receive it, in line with Kenya’s national and international obligations. One of the solutions for the protracted refugee situation in Kenya is resettlement to third countries for a limited group of refugees who meet the criteria, as well as complementary pathways opportunities, which include scholarships, job opportunities and family reunification.

Since 2019, resettlement activities to USA from Kakuma reduced following the decision to reduce resettlement allocations globally. The situation was further compounded with the onset of the COVID-19 pandemic in the first quarter of 2020 affecting resettlement case processing to all resettlement countries. Following the increase in resettlement quotas to USA in 2021 and gradual resumption of resettlement processing for other resettlement countries, additional support is needed in drafting assessments for refugees being processed for resettlement.

Sub-Office Kakuma Resettlement Activities

A significant number of resettlement referrals/submissions are expected during 2021/2022; The Sub-Office introduced a new identification tool known as Application for Integrated Management (AIM) which will be used by resettlement staff during processing and allow the office to review and manage resettlement processes in real time.

This position is required in order to assist the Resettlement and Complementary Pathways Unit meet the current resettlement targets provided by the United States. The incumbent will be positioned within the Resettlement/Complementary Pathways, reporting to the RST/CP Officer. S/he will interview, assess cases and make recommendations for case submissions.


The Resettlement Unit in Sub-Office Kakuma currently consists of 1 P3 Officer who oversees Resettlement, Voluntary Repatriation and Complementary Pathways, 1 UNOPS Case Reviewer, 2 UNOPS Case Workers, 1 JPO and 4 GL staff.


This proposal concerns the deployment of a Resettlement Consultant/ Case Officer through UNOPs to UNHCR Sub-Office Kakuma.

The Office will have a substantial workload and in order to meet its resettlement targets, the Resettlement/Complementary Pathways Unit requires ongoing assistance from an international consultant to ensure continuity of operations and quality assurance. UNHCR Sub-Office Kakuma will implement or continue to implement a number of resettlement initiatives in which the Resettlement Consultant will have an active role.

Purpose and Scope of Assignment

Refugees in Kenya are primarily identified for resettlement due to protection needs in line with the resettlement criteria in the Resettlement Handbook. In Kakuma, refugees are identified for resettlement through a new tool known as the Application for Integrated Management (AIM) for Protection and Durable Solutions. The United States receives the largest percentage of resettlement submissions; over 90%. Canada and Australia also receive cases from the Kenya operation. In 2018, selection missions from various countries are planned. The consultant will work under the direct supervision of the Resettlement and Complementary Pathways Officer at the UNHCR Sub-Office Kakuma.

Duties and Responsibilities

Under the supervision of the Resettlement Officer, the incumbent will perform the following duties:

• Interview refugees, undertake necessary action / assessments to finalize the resettlement assessment, including, refugee status determinations and complete RRFs for cases deemed by the office to meet the resettlement criteria;

• Complete Resettlement Referral Forms (RRFs) to meet agreed targets in Kakuma. The consultant is expected to complete target of 6 RRFs per week in consultation with the supervisor or a NFF in lieu of an RRF when and if the case interviewed is recommended for closure;

• Liaise with other functional units with UNHCR and partner agencies to ensure necessary action is taken / assessments made to finalize documentation on resettlement submissions;

• Actively participate in expedited resettlement verification and quality assurance/review activities if requested by the Resettlement Officer;

• Attend to field coverage activities for protection counselling covering also resettlement;

• Fulfil other resettlement related duties as directed by the supervisor.

Monitoring and Progress Controls

Consultants will be required to enter appropriate events in ProGres for each case that will enable the manager to easily compute the number of RRFs drafted or reviews completed.

Further, the consultant will be required to prepare reports following standard forms and deadlines:

• Weekly reports

• Statistical and narrative reports

• A Final Report (at the end of the assignment or end of the year)

• A Performance Appraisal Report (PAR) as per Annex N (UNOPS)

• The Performance Appraisal Report (PAR) must be signed by the direct UNHCR supervisor and by the Senior Protection Coordinator/ Senior Protection Officer.

Essential Minimum Qualifications and Experience

· University degree in relevant area (e.g. international law / refugee law, political science, social sciences – preferably in social work etc.) and thorough understanding of the principles of refugee law and UNHCR’s mandate;


• Minimum one year professional experience in relevant work area (e.g. conducting interview, completing assessments, preparing RRFs, immigration/asylum law advocacy or adjudications, assisting with family reunification, identifying resettlement needs, etc.) – required.

• Professional experience in drafting applications and/or other legal documents on complex issues related to refugee law or refugee matters –required;

• Experience in editing resettlement submissions and/or other legal documents– desired;

• Experience working on SGBV response and prevention in the field- highly desirable.

Key Competencies:-

• Fluency in English language, strong drafting skills – required.

• Knowledge of and/or preparedness to become familiar with and abide by UNHCR’s principles, code of conduct and humanitarian goals – required.

• Knowledge of the international legal framework governing refugees, asylum seekers, internally displaced persons and statelessness – required.

• Knowledge of UNHCR guidelines on refugee status determination / resettlement. – desirable;

• Awareness of gender issues – required.

• Knowledge of rights and community-based approach to identify and respond to specific needs – desirable.

• Awareness of the importance of preventing fraud – required.

• Awareness of ways to mitigate risks – desirable.

• Respect for diversity. Ability to work in a multicultural environment. Adherence to the principles of transparency, confidentiality and fair treatment of refugees – required.

• Excellent interviewing and counselling skills – required;

• Ability to conduct assessments and identify protection risks of individuals and groups – desirable;

• Strong interpersonal skills and ability to work effectively in teams – desirable;

• Ability to work in stressful situations and in hardship locations – desirable;

• International/field experience – particularly with NGOs or UN agencies working with refugees in countries of refuge – highly desirable.

• Working knowledge of ProGres – essential.

Information about living conditions (e.g. health care / educational facilities / basic amenities, etc.)

The town of Kakuma is located in the North-western region of Kenya. The camp is located on the outskirts of Kakuma town, which is the headquarters for Turkana West District of Turkana County. Kakuma camp and Kalobeyei Integrated Settlement has a population of 200,000 registered refugees and asylum-seekers at the end of March 2021. UNHCR Sub-Office Kakuma has two areas of operation; Kakuma Refugee Camp and Kalobeyei Integrated Settlement. Kakuma Camp is divided into four namely: Kakuma 1, 2, 3 and 4 while Kalobeyei Settlement comprises of 3 villages: Village 1, 2 and 3.

Kakuma is a security level 3 duty station, but it is relatively safe with very little criminality.

Staff members live in accommodation provided within the Office compound. The climate for most of the year is characterized by dry and hot temperatures. There are limited medical facilities in Kakuma township that are not fully equipped to deal with serious medical cases. However, the UN Compound operates a UN clinic. Evacuation opportunities are limited. However, air ambulance evacuation can be organized for life threatening emergencies during daytime. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised. There are good banking facilities in Lokichoggio and Lodwar towns which are located about 1hr and 2hrs away from Kakuma, respectively, and Equity Bank and KCB in Kakuma Town.
How to Apply

Interested and qualified persons can view and apply for the position on the UNHCR Jobs Portal through the following link:


Please quote Reference: IICA/KEN/KKM/21/005. Applications received via other means or after the deadline will not be accepted.

To apply for this job please visit www.unhcr.io.


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