SITE OPERATIONS SUPERVISOR AT PAYTECH LIMITED

  • Full Time
  • NAIROBI

Company Details

Paytech Limited is a technology and service provider for payment and revenue collection solutions in the transportation and retail sectors. The company is based in Nairobi, Kenya. Paytech is a Scheidt & Bachmann partner and is authorized to provide their complete range of products, key among them being Parking Access Control and Revenue Collection System.

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Paytech Limited is a technology and service provider for payment and revenue collection solutions in the transportation and retail sectors. The company is based in Nairobi, Kenya. Paytech is a Scheidt & Bachmann partner and is authorized to provide their complete range of products, key among them being Parking Access Control and Revenue Collection System.

Key Responsibilities:

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  1. Supervising a team of more than 10 members.
  2. Setting KPIs and management of the same to ensure they are attained.
  3. Accomplishing necessary tasks within timelines under pressure.
  4. Effectively delegating assigned tasks to ensure team involvement and mentorship.
  5. Inducting and mentoring entry-level staff into leadership.
  6. Incorporating company’s objectives into staff’s day-to-day handling of operational activities.
  7. Building strong lasting relationships with client/people for a conducive business environment.
  8. Scheduling staff shifts as per the business needs.
  9. Managing and handling site revenue collection.
  10. Analyzing and identifying all performance related issues and ensuring appropriate steps are taken to prevent loss.
  11. Preparing and maintaining employee attendance records and providing feedback to employees on it.
  12. Ensuring staff compliance with applicable laws and company policies.

Requirements:

  • Degree in BBIT or any other business related course.
  • Over three years work experience in a supervisory position with a credible firm in  the customer service industry.
  • Must have attained grade B and above in their KCSE.
  • Computer literate with MS Office proficiency (Word, Excel and Power-point)
  • Excellent command of oral and written communication with great interpersonal skills.
  • Possess time and priority management skills and an all-time analytical thinker.
  • Strong customer service skills.
  • Highly flexible individual with ability to work on shifts rotation and at different sites as assigned.
  • Excellent reporting skills.
  • An Innovative, creative and results oriented individual.
  • Possess business etiquette with strong work ethic and high level of honesty/integrity.
  • Escalation matrix management skills.
How to apply

Interested and qualified candidates should forward their CV to: careers@paytechafrica.com using the position as subject of email.

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