Senior Underwriting Manager – General Business job at Rose Avenue Group


  • Full Time

Website Rose Avenue Group

Our client, a financial services group in Kenya, is looking for Senior Underwriting Manager – General Business to oversee and coordinate the underwriting function of the general business by implementing best practices of risk assessment, risk acceptance and service thereby achieving ultimate shareholder value.





  • Develop and monitor annual production (renewal) targets in the department while taking overall responsibility for achievement of set targets and budgets for the Department.
  • Liaise with business partners such as direct clients, agent and brokers on various service issues including provision of competitive quotations on new business, renewals and payments of premiums.
  • Provide oversight on credit control in the department while taking overall responsibility for credit levels in the business and correct system data and related outputs.
  • Negotiate and ensure purchases of appropriate / adequate reinsurance coverage in line with NEP and profitability targets.

Planning and implementation of processes

  • Develop, implement and monitor short- and long-term objectives, policies and standard operating procedures for the department in accordance with industry standards to ensure the department remains competitive and relevant in the industry.
  • Establish and promote healthy business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in the department.
  • Vet all risks to ensure that only quality business is accepted into the company at acceptable rates.
  • Ensuring that risks undertaken by the company are adequately covered through reinsurance programmes.
  • Co-ordinate and supervise approval of policies, endorsements, certificates and all underwriting matters while ensuring high levels of accuracy and quality of documentation.
  • Collaborate with relevant departments on business trends, rates, competition, product review and customer care needs and satisfaction so as to sustain a competitive edge in the market.
  • Assist in premium collection and participate in driving credit control
  • Steer the operations area of the department towards efficiency and effectiveness.
  • Contribute and ensure compliance to governance, relevant legislation and risk mitigation strategies.

Customer Services


  • Offer professional insurance and technical support to clients, management and other staff members in all areas including risk management and reinsurance business acceptance and placements.
  • Design, implement and drive customer service standards that enable efficient and effective client management, administration and maintenance.
  • Ensure effective relationships and SLA management with internal and external stakeholders.
  • Provide authoritative specialist expertise, judgment and advice to external and internal clients.


  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Develop, implement and manage a team with the requisite skills required to deliver on the strategy for the short-, medium- and long-term.
  • Identify, define, communicate and obtain buy-in for performance expectations through the implementation of an aligned Balanced Scorecard
  • Assess the training needs of the department, carry out staff performance appraisals.
  • Conduct continuous training, guidance, coaching and mentoring for the team.
  • Take ownership for own learning and development


  • Bachelor’s Degree in Insurance
  • Full ACII qualification is a must
  • 10 years’ experience 3 of which should be at management level in a busy high performing general business insurance operation.
  • Prior Insurance Regulatory Authority Kenya (IRA) clearance
  • Specialist in general business underwriting and or claims management
  • In depth understand of local Insurance laws, practices and regulatory requirements in Kenya
  • Good communication and presentation skills at a senior level
  • Strategic planning, budgeting and management experience

How to apply

Send updated CV to with email subject “Senior Underwriting Manager – General Business” OR ” Project Manager (6 Months Contract)” by COB Monday 20th December, 2021.


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