Helpdesk Support Analyst (Re-Advertisement) job at Independent Policing Oversight Authority


  • Full Time

Website Independent Policing Oversight Authority

GRADE 6 (1 POSITION)– (CONSOLIDATED SALARY KES. 90,000–130,000) – Re–advertisement
The Helpdesk Support Analyst will be responsible to Head of ICT through the Senior Systems and Networks Administrator.


• Must be a citizen of Kenya;
• Meets the requirements of Chapter six of the Constitution of Kenya (Clearance certificates to be presented during the interview).


Job Specification:
• Served in the grade of Help Desk Analyst for a minimum period of one (1) year in the Public or Private sector;
• A Bachelor’s degree in any of the following fields: Business Information Technology, Information Communication Technology or equivalent qualification from a recognized institution; and
• Certification in CCNA and MCSA.
• ITIL foundation certification.
• Experience in hardware and helpdesk support

Required behavioural and Functional skills:
• Candidates must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
• Demonstrated high ethical standards;
• Demonstrate professional competence, integrity and capability in work performance; and
• Diligence with close attention to detail
• Transparency and accountability
• Creativity and innovation


How to apply

Interested persons who meet the requirements should submit their application through Post Office, email or by hand delivery, clearly indicating the position and job reference number on the cover letter and envelope or email subject line, together with IPOA Employment form, detailed CV, copies of academic certificates, national identity card, names and telephone contacts of three referees, so as to reach the Authority by Tuesday, 7th December, 2021 to:
Director/Chief Executive Officer,
Independent Policing Oversight Authority,
1st Ngong Avenue, ACK Garden Annex 2nd Floor,
P.O Box 23035 – 00100,



Detailed job descriptions and specifications for the above positions are available in our website
IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, colour, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status. Canvassing will lead to automatic disqualification.
IPOA does not engage any recruitment agencies and no medical examination is required before one attends an interview. IPOA does not charge a fee at any stage of the recruitment process (application, shortlisting or interview).
Only shortlisted candidates will be contacted.


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