FRONT OFFICE ATTENDANT JOB AT GARDEN CITY

  • Full Time
  • NAIROBI

Company Details

Garden City is Kenya's first integrated residential, retail and office (mixed-use) development, offering over 400 apartments, duplexes & family villas, an international shopping mall, 60,000 square metres of office space, a modern business hotel and state-of-the-art medical centre. And at its heart, a three acre central park, with a children's play area and generous lawns and gardens.

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Front Office Attendant Job, Administration Jobs Kenya,

Prerequisites:

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  • Phone Etiquette
  • Have excellent communication skills
  • Management Clerical Skills
  • Knowledge of basic selling skills
  • Strong interpersonal skills and ability to work with diverse groups of people, specifically the ability to form relationships without much direct face-time
  • Self-starter comfortable independently managing multiple projects and being resourceful
  • Patience, flexibility and adaptability – ability to react positively and quickly to last minute changes in logistics or needs
  • Hotel Management Data Entry Property Management Systems – Fidelio,
  • Ability to work flexible hours as needed
  • Proficient in MS Office, especially Word, Excel and PowerPoint;

Education:

  • High school and Front Office certificate required.

Experience:

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  • 1-2 years previous experience in similar role.

Knowledge/Abilities/Skills/Duties and Responsibilities

  • Schedules and directs Front Office team members as needed.
  • Greets, registers, assigns rooms to guests and inputs information into property management system.
  • Explain room charges to guest and accepts payment by cash, check or credit cards.
  • Issues room keys.
  • Answers all phone calls to the Front Desk and operator, transfers calls as needed.
  • Answers inquiries pertaining to hotel services; registration of guests; and, shuttle and travel directions.
  • Remains aware of room occupancy and availability.
  • Makes and confirms reservations.
  • Computes bills, collects payments, and makes change for guests.
  • Handle and count cash and process credit card payments and credits.
  • Posts charges and miscellaneous fees to guest folios.
  • Checks guests out of property management and phone system.
  • Able to listen and find solutions to Guests problems.
  • Balance all cash, credit card and other postings to the daily report at end of shift.
  • Coordinate with housekeeping when VIP Guests arrive
  • Participate in trainings
  • Serves as Manager of Duty in the absence of the General and Front Office Manager.

How To Apply

Send your applications to hr@pdl.co.ke

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