DELIVERY MANAGER JOB AT INFLUX

  • Full Time
  • NAIROBI

Company Details

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Delivery Manager

Kenya


Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Job Summary

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Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction

Job Description

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Influx is a fast-growing startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands. This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world.

What We’re Looking for

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  • Success story in managing 15+ people, preferably in the service industry
  • Prior experience managing a complex team containing various roles
  • Prior experience working in a B2B environment
  • Takes initiative and performs autonomously
  • Ability to form effective plans and roadmaps
  • A team player, able to work with various stakeholders
  • Good communication skills, including written and spoken English

To apply for this job please visit influx.com.

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