Debt Recovery Officer Jobs (Embu) at SunCulture Kenya Ltd

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  • Full Time
  • NAIROBI

SunCulture Kenya Ltd

Debt Recovery Officer Jobs (Embu) at SunCulture Kenya Ltd

Department: PAYG

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Position: Debt Recovery Officer        

Reporting to: Head of Credit

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About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. We do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world.

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About the Role

Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Does this sound interesting? If so, are you looking to;

  • Be accountable for reducing delinquency for assigned accounts

  • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.

  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.

  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.

  • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.

  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.

  • Initiate repossession of SunCulture assets as necessary.

  • Achieve the monthly collection targets as assigned by the supervisor

  • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.

  • Ensure all work queues are acted upon.

  • Conduct field visit assessment before visiting the market areas.

  • Manage relationships with local authorities and Security Officers

  • Plan and organize field collection drives across all regions

  • Conduct monthly reporting as per portfolio performance on delinquency.

Knowledge and skills for the Role:

  • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization

  • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution

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  • Evidence of well-developed organizational skills and the ability to meet deadlines.

  • Integrity and ability to work in consumer finance with small scale farmers across Kenya

  • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.

  • Target driven, self-starter, and problem solver

  • Demonstrated ability to follow policy and procedures.

  • Sound judgment, analytical, and decision-making skills.

  • Accuracy and attention to detail.

  • Demonstrated ability to quickly learn new systems and processes.

  • Demonstrated commitment to service excellence.

  • Proficiency in GSuite, Microsoft Office

Apply for Job

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