CUSTOMER SUPPORT AGENT AT INFLUX

  • Full Time
  • NAIROBI

Company Details

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

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Customer Support Agent

Kenya


Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Duties

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You’ll be tasked with answering customer questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include:

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  • Diagnose and solve the customer’s’ problems
  • Communicate effectively via email and chat with our customer
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture

Requirements

All levels of experience welcome!

What we’re looking for:

  • Excellent written and verbal English communication skills
  • Strong problem-solving skills
  • Team player

Benefits

  • The flexibility of working from home without having to go to the office
  • Work with clients in the USA, EU and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues
  • Career opportunities! We’re a fast growing startup with roles and positions to grow into

To apply for this job please visit influx.com.

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