CUSTOMER SERVICE OFFICER AT KWFT

  • Full Time
  • NAIROBI

Company Details

KWFT is the leading and the largest MFI that has a great command in the market share, evident in the growing number of clients over the years, currently KWFT serves over 800,000 clients across the country and they are served by over 2800 dedicated employees. KWFT is a fully fledged Microfinance Bank offering banking services that include both savings and credit products that cater for the needs of Micro, Small and Medium sized entrepreneurs. KWFT’s products and services are open to Organized Groups, Individuals, and Corporates. As at December 2017, KWFT had a loan book Ksh 19.4 Billion, assets valued at Ksh 28.9 Billion and deposits of Ksh 16.4 Billion.

Customer Service Officer

KWFT is the leading and the largest MFI that has a great command in the market share, evident in the growing number of clients CUSTOMERover the years, currently KWFT serves over 800,000 clients across the country and they are served by over 2800 dedicated employees. KWFT is a fully fledged Microfinance Bank offering banking services that include both savings and credit products that cater for the needs of Micro, Small and Medium sized entrepreneurs. KWFT’s products and services are open to Organized Groups, Individuals, and Corporates. As at December 2017, KWFT had a loan book Ksh 19.4 Billion, assets valued at Ksh 28.9 Billion and deposits of Ksh 16.4 Billion.

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Customer Service Officer

Requirements

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  • Requires a self driven individual who can work with minimum supervision
  • Good presentation Skills.
  • Should be equipped with Market Knowledge, Quality Focus, Problem Solving Skills, Communication and Documentation skills.
  • The applicant will be required to hold a business related University Degree – B.Com (Marketing option or Finance) or B. Ed (Business Administration option), or Diploma in Co-operative Management, Marketing or  Business Administration
  • A minimum experience of 1 year in sales in the Finance industry is required.

Responsibilities

  • Answer customer inquiries via phone, email, and in-person.
  • Direct customers to online resources.
  • Update customer records in the system, including notes about interactions.
  • Pitch ideas for improving customer care.
  • Create and maintain reports about customer interactions.

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