JOBS IN QATAR: IT Operations Specialist

Company Details

Doha Bank is one of the largest private commercial banks in the

DohaBankQatar

ABOUT DOHA BANK

Doha Bank is one of the largest private commercial banks in the State of Qatar. It was incorporated in 1978 and commenced its banking business (including its International Banking services) in Doha, Qatar on March 15, 1979.

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As one of Qatar’s leading financial services company, Doha Bank is committed to making banking work for customers and clients like it never has before. Through innovative technologies and the ingenuity of its people, Doha Bank provides individuals and commercial, corporate and institutional clients across Qatar and even internationally, new and better ways to manage their financial lives. The company enables customers to do their banking and investing whenever, wherever and however they choose through an extensive network, and multiple access channels.

Role Objective :

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Responsible for running the banks business system and services 24×7 up and running around the clock. Make sure that all the systems are monitored thru various tools and applications . Work is generally routine most tasks are well defined, but with considerable variation; some phases of the work are less well defined and may require independent action.

Detailed Roles & Responsibilities:

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(a)  User Support:

  • Attending user phone calls
  • Teller Kill fixes
  • Manager approval status checking
  • Local & Overseas users support after working hours and during week holidays

(b) System Backups:

  • Timely executing various systems and critical application backups
  • Running Clone backups jobs on daily basis
  • Verifying logs of scheduled backups, escalating and follow-up backup fail issues

(c)  EOD-Batches:

  • Running end of days for Doha, Dubai, Kuwait & international representative branches
  • Escalation and follow up batches issues
  • Month end related activities

(d) Monitoring:

  • Monitoring of ATM transactions
  • Monitoring of NAPS/VISA/MASTER/other external networks
  • thru different applications provided by IT users / vendors
  • Monitoring TECS System
  • Monitoring of Credit cards transactions and POS transactions
  • Manual checking of debit/credit card transactions
  • Monitoring of SMS banking & Internet banking
  • Monitoring of various applications provided by net infrastructure system i.e EMC products (Networker, VMware, Symmetric VMAX, Data Domain etc.)

(e)  Customer Utility Bills:

  • Generating / transferring electronically customer utility bills (Vodafone/School Payment Files/AMEX) payments
  • Download/upload world check system files
  • Generating AML (NORKOM) files and running EOD

(f)   Cards Management System:

  • Generating POS payment files then running POS End of Day
  • Executing CTL End of Day
  • Monitoring the batch till successful completion

(g)  CRC System:

  • Generating Core Bank data files for CRC System
  • Generating Cards data files after CTL/POS EOD successful completion
  • Executing Doha Collection EOD from CRC System

Qualifications/Experience Required

  • University graduate with a degree in Computer science /Computer Engineering/related field.
  • Knowledge in :
    • a)Network
    • b)DBA c)System admin
    • d)System Backup administrator
  • 5 years of experience in related field
  • Local candidates preferred

To apply for this job please visit www.linkedin.com.

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