Company Details

Medical Customer Service Executives – Contact Centre

Posted On: 23rd Jun 2021


Deadline: 25th Jun 2021

Exceptional service is the core of our business, and highly committed Medical Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. Candidates should have a clear and pleasant speaking voice and be fluent in both English and Kiswahili.


Some of the responsibilities include: 

  • Manage a large number of Inbound and outbound calls in a timely manner to professionally, provide information about products and services, or obtain details of customer complaints.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction.
  • Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process appointments, orders, forms, and applications.

Desirable Skills & Qualifications: 


  • A minimum degree holder with medical background is strongly preferred.
  • Good understanding of medical terminology medical and practices
  • Customer service representative must also be familiar with office procedures used in medical offices, hospitals, and other healthcare facilities.
  • Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM.
  • Great verbal and written communication skills as well as the ability to work in a team.
  • Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines.
  • Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality.
  • 2+ years’ experience working in a contact center.
  • A strong understanding of Contact Centre best practices


To apply for this job please visit


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