Medical Customer Service Executives – Contact Centre
Posted On: 23rd Jun 2021
Deadline: 25th Jun 2021
Exceptional service is the core of our business, and highly committed Medical Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. Candidates should have a clear and pleasant speaking voice and be fluent in both English and Kiswahili.
Some of the responsibilities include:
- Manage a large number of Inbound and outbound calls in a timely manner to professionally, provide information about products and services, or obtain details of customer complaints.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction.
- Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process appointments, orders, forms, and applications.
Desirable Skills & Qualifications:
- A minimum degree holder with medical background is strongly preferred.
- Good understanding of medical terminology medical and practices
- Customer service representative must also be familiar with office procedures used in medical offices, hospitals, and other healthcare facilities.
- Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM.
- Great verbal and written communication skills as well as the ability to work in a team.
- Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines.
- Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality.
- 2+ years’ experience working in a contact center.
- A strong understanding of Contact Centre best practices
To apply for this job please visit calltronix.com.