Night Manager at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Night Manager

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

  • Manage the overnight operations of the hotel
  • Customer service duties including check ins, check outs and managing any guest enquires.
  • Managing the night audit process including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
  • Ensuring the health, safety and well-being of all guests during your shift
  • Monitoring hotel security overnight

Your experience and skills include:

  • A night owl, who is a self-starter with the ability to work unsupervised
  • Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
  •  A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

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