Attache – Trade Facilitation & Value Add Services Department at Kenya Trade Network Agency (KenTrade)

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Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:

Attache – Trade Facilitation & Value Add Services Department

Reports to:

Manager Trade Facilitation and Value Add Services

Duties and Responsibilities

  1. Participate in departmental internal operations meeting and stakeholder engagement meetings
  2. Take/prepare minutes of the meetings
  3. Receive Clients queries and respond to them accordingly
  4. Escalate customer queries to Permits and/or Customs and Shipping officers where necessary
  5. Ensure Permits/licenses applied through Kenya TradeNet System are processed timely in line agreed standards and meets customer expectations
  6. Regularly provide reports and statistics on permits/licenses
  7. Work with Call Centre Assistants and Customer Care Officers to address customer complaints and inquiries relating to shipping & Customs as they arise
  8. Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

  1. Should be a Kenyan Citizen aged between 20 and 35 years;
  2. Should be available full time for the duration of the program (3 months);
  3. Should be a continuing student or have graduated within the last five (5) years with Diploma or Bachelor’s Degree in Business, Economics, shipping, transport logistics, ICT or related field from an accredited Institution.
  4. Be Computer Literate and have strong communication skills
  5. Good Customer Service Skills.
  6. Writing and Editing Skills to aid in writing and updating manuals

How to apply

Interested and eligible candidates should submit their applications including curriculum Vitae, copies of certificates & testimonials and National ID. Applications should be addressed as detailed below and be sent by post, hand delivery or email so as to be received not later than February 22,2022.

The Chief Executive Officer, Kenya Trade Network Agency, 1st Floor, Embankment Plaza Longonot Rd – Upperhill
P.O. Box 36943-00200, NAIROBI

through email: vacancies@kentrade.go.ke

Ken Trade is an Equal Opportunity Employer and values diversity therefore women and persons with disability (PWD) are strongly encouraged to apply.

Any form of canvassing shall lead to automatic disqualification and ONLY selected candidates will be contacted. The Agency does not charge any fee for this process.



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