The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Assistant Executive Housekeeper
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
- Assist with the leadership and management of all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
- Assist with handling guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Assist with creating an environment wherein continuous improvements are made in all areas including employee engagement
- Engage in effective coaching, counselling and managing the performance of team members
- Effectively liaise and communicate with all departments to ensure that rooms are available as required
- Efficiently manage payroll and departmental expenses within budgeted and forecasted guidelines.
- Responsible for the accrual and forecasting process for the department
- Responsible for assisting with carrying out the recruitment processes and developing departmental succession plans
- Maintain an environment that promotes the Health, Safety and Wellness of colleagues and guests
- Actively participate in hotel committees as required
- Control all inventory and purchasing for the department, demonstrating an awareness of quality and cost
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance