Assistant Executive Housekeeper at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Assistant Executive Housekeeper

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

  • Assist with the leadership and management of  all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
  • Assist with handling guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Assist with creating an environment wherein continuous improvements are made in all areas including employee engagement
  • Engage in effective coaching, counselling and managing the performance of team members
  • Effectively liaise and communicate with all departments to ensure that rooms are available as required
  • Efficiently manage payroll and departmental expenses within budgeted and forecasted guidelines.
  • Responsible for the accrual and forecasting process for the department
  • Responsible for assisting with carrying out the recruitment processes and developing departmental succession plans
  • Maintain an environment that promotes the Health, Safety and Wellness of colleagues and guests
  • Actively participate in hotel committees as required
  • Control all inventory and purchasing for the department, demonstrating an awareness of quality and cost

Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance


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